Infrastructure Management Services
Flexible, Scalable, Efficient - Simplifying your infrastructure management needs
Learn moreMSID’s Infrastructure Management Services focuses on digitalization, fine tuning infrastructures and IT operations with vast experience & rich portfolio of services across Consultancy services, Project Management, infrastructure including data center, end user computing, enterprise networking, enterprise security and IT infrastructure operation management services. MSID is a strong player with 1000Sq Feet Data center designed on Tier-3 specifications & a certified ISO 27001 for Information security. Our relationship with major OEMs benefitting MSID clientele in reducing their IT Infrastructure setup cost, present on leading service providers like TATA, Airtel, BT and Singapore Telecom, help us deliver differentiated value.
Value Delivered To Our Customers
- Provision for attachment of documents on request
- Auto notification to IT help desk enabling quicker call-to-action
- Auto acknowledgement to User
- Provision for ticket tracking to check status of work
- Closure Notification to User
- Availability of call log reports
- Provision for note insertion in case of additional information
- Issue Categorization & Priority Selection Flexibility
- Provision for task assignment
Significance and Business Value
- Optimized operational costs
- Provision for round-the-clock support
- Enhancement of operational efficiency
- Improvement in service quality
- Updated information about IT assets
- Compliant with globally practiced principles in IT governance
- Improvement in return on investments
Our Credentials
Global Security Operation Center
We understand the business needs and design tailor-made solutions to meet and user demand thereby with 24x7 NOC for infrastructure monitoring & 24x7 Global support center. Our strong team of consultant & solution architects with certifications from leading technology OEMs like Microsoft, Cisco, VMware, Check Points, Palo Alto, constantly monitors your IT infrastructure, using enterprise grade tools, Proactively indentifying and fixing faults much before it impacts your business.
Asset Management
- 25,000 Assets from 70 customers across 41 countries are managed from a single location in Noida
- Software License Compliance management services.
Global Helpdesk
- 24*7 Global Service/Help Desk service
- SLA Dashboard report
Facility Management Services
- 200+ skilled recourses 40 customers across India
Datacenter Management
- 1000 sq. feet data center built on Tier-3 specifications with a history of 100% uptime in last 6 years
- Technical support & consultancy services Data Center construction
- Data Center auditing
- 24x7 dedicated team for managing the infrastructure
Messaging and Collaboration
- Microsoft Gold Partner, Microsoft CSP Partner Skill support for customized deployment of messaging and collaboration services
Global e-Security Service
- Partnership with leading OEMs like Fortinet, checkpoint Network Management & Security Services
- Offshore Perimeter security Service
- OEM Certified recources
Global End point Security
- Partnership with MacAfee
- Managed AV and Patch Management Services
- DLP
- Update management
NOC and GSC
- 24x7 Network Operation Center
- 24x7 Global Support Center
- SLA bace customized serives
- Application level monitoring & management
Global Help Desk
In a market where products and services are so similar yet different that differentiation becomes a challenging task, nothing else but a strong help desk support enables an enterprise to build a reliable process and ensure smooth functioning.
Cut-throat competition and decrease in the number of choices available to a customer compels businesses to think out-of-the-box and innovate on a consistent basis. In a highly IT integrated and technologically driven environment, access is not just restricted to the Web, but extends to the cloud and mobile interfaces as well. Since customer helpdesk is the single point for direct contact between the customers & users in an enterprise, it becomes critical for smooth functionality of any business.
MSID acknowledges that providing the end-user with valuable information and timely rectifications not only enhances the operational efficiency of your organization, but also enables strategic alignment of your business. Our in-house Ticket Management System maps the journey of a customer query from request stage or issues being raised to task completion and ticket closure. Not only does 24x7 customer support build the much-needed confidence in customers, but also assures them of a smooth functioning organization.
